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Customer Portal

CRM platform

Improve customer satisfaction and drive your growth.

We can help you to...

- Digitize the journey of your users
- Make your customers self-sufficient in consuming your products and services
- Design an interface that is accessible anywhere, anytime
- Offer an optimized omnichannel experience
- Respond to your customers' requests efficiently
- Increase user and customer satisfaction

Sustainable commitment

- Experts trained to guide you towards a sustainable and beneficial trajectory for all
- A product vision that helps you carry out impact and challenge your value proposition
- The assurance of a lasting technological foundation thanks to our software craftsmanship methods
- Pragmatic and proactive management to reduce risks

Raphaël
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Our aim is to reduce the environmental impact of digital technology through committed choices while avoiding greenwashing.

Our Expertise

Self-service

- Onboarding
- Authentication, account, and history management
- Personalized user journeys
- Access to product and service information
- Recommendations
- Online payment gateways
- Real-time monitoring
- Integration with a connected ecosystem

Selfcare

- Landing page
- Blog / Tutorial / FAQ
- Contact form
- Chatbot
- Phone / video support
- User feedback / App rating

User voice

48%

of customers have switched brands for better customer service, and 94% of them say that good customer service makes them more likely to make another purchase.*

* Source : Salesforce, « Focus sur le client connecté », mai 2022.

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